FAQ’s

Natural Organic Living Shop, Store & Blog Vanuatu

Frequently Asked Questions

FAQ’s 1 – Do you ship Internationally? WORLDWIDE?

Yes, we do. We ship it via Vanuatu Post LTD Registered mail which is where a tracking ID is provided.

FAQ’s 2 – What’s your Shipping Fee?

It is Packaging cost based (box or envelope), Weight-Based and Country-Based.

FAQ’s 3 – Can you ship via Express Post?

Yes we can for an added cost. So Please let us know which country to ship to then we will find the cost to ship and then will advise you. Also Delivery takes about 3 to 7 working days from date of shipping date.

FAQ’s 4 – Do you Offer Money Back Guarantee?

Yes, we Offer 100% Product Money Back Guarantee. However please read our terms and conditions first! Also, this ensures that you understand that we will only honor genuine claims.

FAQ’s 5 – What mode of payment do you accept?

We accept payment via PayPal. We can also take bank to bank transfer and Western Union but we discourage this due to Bank and Transfer Fees that you have to pay and also due to the extra security for you of using paypal.

FAQ’s 6 – How long does it normally take for our products to arrive where we are?

Normally, delivery takes about 10 to 14 working days from date of shipping. However, please kindly allow 21 to 28 working days from shipping date due to post sometimes encountering problems or unforeseen issues.

FAQ’s 7 – Can we order products from you if we cannot find it in your shop?

Yes of course you can – just Let us know what products you’re after and we will do our best to source it for you.

FAQ’s 8 – Do you offer 24/7 Customer Service?

Our Shop Online is open 24/7. Thus, We strive to answer our customers inquiries PROMPTLY, therefore as soon as we receive them.

FAQ’s 9 – Do you have phone contact should we have any urgent matter that needs to be dealt with immediately?

Yes, you can contact us on +678 536 6894. also you can use Skype to contact us too or by using the contact us page.

FAQ 10 – Terms & Conditions

Natural Organic Living is not responsible for compliance with laws and regulations regarding labelling in countries other than in Vanuatu. Hence Our dear clients must carefully evaluate whether Vanuatu products meet the legal standards of their own country.

Visit our more detailed Shipping, Cancellations, Returns, Privacy and Service Terms here